Privacy Policy – zh888 Game Pakistan Betting Platform

1 Introduction

This Privacy Policy explains how zh888 game ("we", "us", "the Platform") collects, uses, stores and protects personal information provided by players ("you") when you register, log in, deposit funds in PKR, place bets, play casino games, or interact with our customer support team.

This policy applies to all players based in Pakistan and to all personal data processed in connection with your use of the zh888 game website, mobile app, and any related services. It should be read alongside our Terms and Conditions, which govern the overall use of the platform.

We take our responsibilities regarding personal data seriously. Our approach is simple: collect only what is genuinely needed, store it securely, use it only for the stated purposes, and give you meaningful control over it. We do not sell your data to advertisers. We do not use it in ways you would not reasonably expect.

2 Data We Collect

We collect personal information in the following categories:

Information you provide directly:

• Full name, date of birth, and gender (collected at registration for identity verification)
• Pakistani mobile number and email address
• CNIC number or other identity document details when requested for account verification
• Correspondence you send to our support team, including chat transcripts and emails

Information generated by your use of the platform:

• Betting and gaming history – matches bet on, bet amounts in PKR, game results, bonus usage
• Deposit and withdrawal history via JazzCash, Easypaisa, Raast, Bank Transfer or card
• Login timestamps, IP addresses, device type, browser version and operating system
• App usage data including session duration, features accessed and navigation patterns

Information from third parties:

• Identity verification results from document-checking services we use to confirm your age and identity
• Fraud and risk signals from payment processors when you make a PKR deposit or withdrawal
• Device fingerprint data from fraud prevention tools that help us detect suspicious logins or duplicate accounts

We do not collect sensitive personal data such as biometric data, health records, religious beliefs or political opinions. We collect the minimum information necessary to operate the platform responsibly and to keep your account and funds secure.

3 How We Use Your Data

The table below sets out the main purposes for which we process your personal data and the reason we are entitled to do so:

We do not use your personal data for automated decision-making that produces legal effects without human review, except for standard fraud screening checks that are a necessary part of protecting all players on the platform.

4 Payment Data & PKR Transactions

All financial transactions on zh888 game are conducted in Pakistani Rupees (PKR). We process payments through trusted third-party providers including JazzCash, Easypaisa, Raast, and standard banking networks.

zh888 game does not store your full payment credentials on our own servers. When you make a deposit or request a withdrawal, your payment details are transmitted directly to the relevant payment processor using encrypted connections. The processor returns only a payment reference token that we store against your account for transaction records and dispute resolution.

Transaction records – including deposit amounts, withdrawal requests, processing timestamps and payment method references – are retained for as long as required to satisfy our financial record-keeping obligations. These records may be reviewed during account verification, fraud investigations or when resolving a disputed transaction.

If you contact support about a payment issue, our team may ask you to confirm the last few digits of your mobile wallet number or bank account for identity verification purposes. We will never ask for full account numbers, PINs or passwords.

5 Cookies & Tracking Technologies

zh888 game uses cookies and similar technologies on the website and in the app to ensure the platform functions correctly and to improve your experience. Here is what we use and why:

• Essential cookies: These are required for the platform to work. They maintain your login session, remember your language preference and enable secure navigation between pages. You cannot opt out of essential cookies while using the site.
• Functional cookies: These remember your settings – such as your preferred deposit method or notification preferences – so you do not have to reconfigure them on every visit.
• Analytics cookies: We use anonymised analytics to understand how players navigate the site – which pages are most visited, where players drop off, and how the app performs on different devices. This data is aggregated and does not identify you personally.
• Security cookies: Short-lived tokens used to detect and prevent cross-site request forgery, session hijacking and other security threats.

We do not use third-party advertising cookies or tracking pixels from ad networks. You can manage cookie preferences through your browser settings. Disabling cookies beyond essential ones may affect some platform features.

6 Sharing Your Data

We do not sell, rent or trade your personal data. We share information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks receive the minimum data necessary to authorise and process your PKR transactions.
• Identity verification providers: When you submit identity documents, they are processed by a specialist verification service to confirm your name, date of birth and document authenticity. These providers process data under strict confidentiality agreements.
• Fraud prevention services: We use industry-standard fraud detection tools that receive device, behavioural and network data to flag suspicious account activity. These services do not receive your full identity profile.
• Legal obligations: We may disclose personal data to law enforcement or regulatory authorities if required to do so by applicable law. We will only disclose the minimum information necessary to comply with a lawful request.
• Business transitions: In the event that zh888 game undergoes a merger, acquisition or sale of assets, player data may form part of the transferred assets. We will notify affected players in advance of any such transfer.

All third parties who process data on our behalf are required to handle it securely and to use it only for the purpose for which it was shared. We do not allow our service providers to use your data for their own marketing or analytics purposes.

7 Data Security

We implement a range of technical and organisational measures to protect your personal data against unauthorised access, loss, theft or misuse:

• All data in transit is encrypted using TLS 1.2 or higher. Sensitive data at rest is encrypted using AES-256.
• Passwords are hashed using industry-standard algorithms. zh888 game staff cannot see your password in plain text.
• Access to personal data within our organisation is restricted on a need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• We perform regular security assessments and vulnerability scans of our systems. Critical issues are addressed on a priority basis.
• Two-factor authentication (2FA) is available on your account. We strongly encourage all players to enable it for an extra layer of protection.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. If you suspect your zh888 game account has been compromised, contact our support team immediately. We will suspend the account and begin an investigation without delay.

8 Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our operational and legal obligations. Specific retention periods are as follows:

• Account data (name, contact details, identity documents): Retained for the life of your account and for a period after closure as required for fraud prevention and legal compliance.
• Transaction records (PKR deposits, withdrawals, bet history): Retained for a minimum of five years from the date of each transaction to meet financial record-keeping requirements.
• Customer support communications: Retained for up to three years from the date of each interaction for quality assurance and dispute resolution purposes.
• Session and device logs: Retained for up to 90 days for security and fraud investigation purposes, after which they are purged or anonymised.
• Marketing preferences: Retained until you opt out or request deletion, whichever comes first.

When data is no longer required, it is securely deleted or irreversibly anonymised. Data that has been anonymised is no longer personal data and may be retained indefinitely for statistical and analytical purposes.

9 Your Rights

As a player on zh888 game, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable period after verifying your identity.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask us to correct it. Some changes – such as your registered name – require identity document verification.
• Right to deletion: You can request deletion of your personal data. We will honour this where we are not legally required to retain the data. Note that if you have an active balance or outstanding transactions, these must be resolved before deletion can be completed.
• Right to withdraw consent: Where we process your data on the basis of consent – such as marketing communications – you can withdraw that consent at any time. Withdrawal does not affect any processing that took place before your withdrawal.
• Right to restrict processing: In certain circumstances you can ask us to restrict how we use your data while a dispute or query is being resolved.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, commonly used and machine-readable format.

To exercise any of these rights, contact our support team with your account details and a description of your request. We may need to verify your identity before we can fulfil the request. We aim to respond to all data rights requests within 30 days.

10 Children's Privacy

zh888 game is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step in the account registration process.

If we become aware that a minor has created an account or that personal data belonging to a minor has been submitted, we will immediately close the affected account, delete all associated personal data, and reverse any transactions where this is possible.

If you are a parent or guardian and believe your child may have created an account on zh888 game, please contact our support team immediately. We will treat such reports as a priority and take prompt action.

We also encourage account holders to keep their login credentials secure to prevent any minor in their household from accessing the platform through an adult's account.

11 Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in applicable law, or improvements to our data practices. When we make significant changes, we will notify active players via an on-platform notice or through the contact details registered on their account.

The updated policy will display the revised date at the top of this page. We encourage you to review this page periodically. Your continued use of zh888 game after any update constitutes your acceptance of the revised policy.

If the changes are material – meaning they significantly affect how we handle your personal data or reduce your rights – we will provide at least 14 days' notice before the changes take effect.

12 Contact Us

If you have any questions about this Privacy Policy, or if you wish to exercise any of your data rights, please reach out to our support team. We are available 24 hours a day, seven days a week.

You can contact us through the live chat feature on the zh888 game website or app, or by emailing us at:

For questions about how your account works, bonuses, or deposits, the FAQ page is often the fastest way to get an answer.